Have you every been in the “weeds?” When you’re in the weeds, it’s as if you are in a large field and the weeds are way above your head and you can’t see where you are going. You don’t know which direction to go and what is the most important thing to do immediately. In […]
Tag Archives: educating your customers
Anyone here? Hello? Learn from awful customer service.
My wife and I occasionally treat ourselves to a date night and visit a local restaurant or bar. On one night recently, we went to a restaurant at 7:30 p.m. that advertises that they are open until 9pm. With great anticipation, and a free hour without the kids, we walked in and no one said […]
Educating Your Customer
When a customer comes into Chazzano Coffee Roasters and asks for a regular cup of coffee, we joke with a smile that, “All of our coffees are awesome. We don’t have regular cups of coffee.” We’re educating our customers that they are about to indulge in a special experience. We’ll share with them that coffee […]
